“Our ultimate goal was to enhance patient care
by freeing up the pharmacist’s time to counsel
patients on their healthcare needs and to alleviate
pharmacists’ work stress. By employing automation
we realized that we could grow our business without
adding staff.
London Drugs
Customer Since 1999 |
Pharmacy Type: |
 |
Chain |
Solution: |
|
SP 200 |
Location: |
|
Vancouver, Canada |
“After reviewing quite a few
pieces of dispensing technology,
we chose ScriptPro, which
offers the best of automation,
especially the software. We
looked at how ScriptPro fills
a prescription from entry to
fulfillment, including counting and labeling. The
procedure has checks and balances and eliminates
chances for errors. Also, the compact size would fit
into our pharmacies.
“The SP 200 has improved our pharmacy practice by
giving us time to provide more customer service and
improve our turnaround time. In addition, the SP 200
pays for itself in a short period of time.
“We have enjoyed working with ScriptPro. It is
very obvious that customer service is first and
foremost with them. In addition, the SP 200 is
compact and aesthetically pleasing. We are very
happy with the product.”
John Tse, Vice President
UPDATE
“The ScriptPro robots have
enhanced our pharmacists’ ability to look after our
customers, from taking care of
their prescriptions to their other
needs. From a hardware perspective, the units are
very stable and robust—just good workhorses.
“We have installed ScriptPro in more than 50% of
our stores, with plans to continue installing more
systems where appropriate.
“ScriptPro is a great company to work with; you
have assembled a great team.” |