“ScriptPro has shown a commitment to their customers that we in turn use as our business model for customer service at Bates Pharmacy. ScriptPro understands that if we have a problem, just like when a patient has a problem, they need to have a sense of urgency to answer our questions and stay with us until the problem is solved. We count on the reliability and accuracy of our SP 200 to keep our business running, and ScriptPro’s people back that up with 24/7/365 customer service.

Bates Pharmacy & Medical Supply Customer Since 2001
Pharmacy Type:		Independent
Location:		Spokane, WA
Prescription Volume:		650 per day

“We work on such a tight schedule getting prescriptions out to group facilities. If our vendor didn’t offer the 24/7 customer service and we couldn’t reach them right away, it would bring us to our knees and our labor costs would go through the roof.

“Our prescription volume increased 16% last year with the ScriptPro robot because we can run multiple inventories through the one dispensing robot, enabling us to grow into the long-term care business.

“We’re a customer of ScriptPro’s, but we really feel more like a partner.”

Bob Cordier, President & CEO