“Hanson Drug is located in a small rural town in Minnesota. The store has been in operation since 1899 and I purchased it in 1994. In 2001, I moved the pharmacy to a new building and put in counting technology.

“The counting system proved to be a mistake because we still had to take the vial to the cell and then apply a label to the vial. That process leaves a lot of room for error. Plus, I was still so busy I couldn’t even leave the store to see what other technology options were available.

Hanson Drug Customer Since 2003
Pharmacy Type:		Independent
Location:		Minnesota
Prescription Volume:		250 to 300 per day

“Finally, I cut out an article about ScriptPro’s SP 100 and carried it around for a while. The SP 100 is a better system than the counting system because it performs the complete dispensing process and eliminates many steps that can result in an error. It’s very compact and requires much less maintenance than the counting system.

“The SP 100 fills almost half of our entire workload, everyday—over 45% of our script volume.

“Before having the robot, when a technician wanted a day off or called in sick, the pharmacy was in chaos. I also had a high employee turnover rate because of the stress, and it’s not easy finding qualified staff where I am.

“With the SP 100, the pharmacy isn’t stressful. When I go home at night, I can relax; I don’t worry about what might have happened during the day. If a technician calls in sick, we can still handle the workload with the SP 100. Or, when I have a day off, I know the staff can handle the workload without me, so I don’t spend my day worrying.”

Brad Nelson